I'm Heidi, a leader in user experience and service design. I have worked with small organizations and multinationals across diverse industries including healthcare, financial services, government, legal tech, geospatial, and robotics, to ship software products and co-design holistic user experience strategies.
Designed a monitoring interface for operators to track real-time production workflows and troubleshoot issues, reducing downtime through intuitive controls and establishing a foundation for training certified system integrators across the US and EU market. Shipped in time for a $200M+ series D to advance industrial adoption across all regions. Read more →
Led and designed features for a data catalog platform used by researchers to discover and access contextual metadata for NASA's airborne and field Earth science observations, launching flight visualizations, a data products view, and admin CMS. My contributions fulfilled necessary requirements to transition from beta mode to full public release. Read more →
Provided service design consulting in the public sector by analyzing a tool for regional emissions reporting, interviewing both local government and public sector organizations to translate reporting workflow steps into clear, actionable insights for government decision-makers on the future direction of the tool. Read more →
