Heidi Mok

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Heidi is a service design associate at Bridgeable who is passionate about social impact at the intersection of design, data, and development.

Her mission is to discover and translate the "aha" moments of life into experiences that improve the way people live, work, and play. For over 7 years, she has applied human-centered design methods of problem solving to business challenges, collaborating on small and large scale innovation projects in Canada and the US spanning healthcare, financial services, retail, and non-profit.

Heidi holds a MA in Advanced Spatial Analysis and Visualisation from UCL (University College London) and a BA in Industrial Design from OCAD University.

 

Areas of Impact

 

Design. Applying the design process to diverse industries, particularly in international and urban development.

How can we apply methods of service design, systems thinking, and rapid prototyping to our world's most messy and systemic challenges?

 

Data. Thinking about the ecosystem of things (i.e. processes, communications, infrastructure, interactions) surrounding machines and smart technologies.

How can we co-exist with machines in honest, empowering, and equitable ways? How can we leverage technology in low-income markets that do not follow traditional formats?

 

Development. Humanitarian action—people helping other people—at the local and global scale.

How can we build sustainable supply chains based on shared values between stakeholders and effectively grow products, services, and business models in environments that lack supporting systems and processes?
 

Values

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Make Connections

Look for the invisible lines that connect things together.

Wonder Why

Go a layer deeper to get to the heart of something.

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Zoom in/out

Scale out to see how things fit within a broader context.

Show Process

Don’t wait for perfect before sharing work.

 

Capabilities

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Translating Research to Action

Moving from head knowledge to ideas that can be implemented in the real world

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Facilitating Creativity

Planning and facilitating participatory workshops to help diverse groups bring their ideas to life

Process Tinkering

Thinking with my hands and always showing process work

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Comfortable with Ambiguity

Leaping forward amidst uncertain circumstances


Project Snippets

 
 

Improving Financial Well-Being

Understanding the current and future state experience of financial service customers and identifying opportunities to improve those experiences.


The Future of Patient Experience

Supporting a large healthcare organization to develop an innovative enterprise-wide strategy and approach to patient-centricity.


Microfinance Reboot

Helping a microfinance organization improve their existing lending and mentorship model for entrepreneurs living with mental illness and addictions based on shared needs between the organization and their clients.

 

Co-Creating Models of Alzheimer's Care

Overcoming uncertainties in strategic planning within the Alzheimer's care space by co-creating likely future scenarios with leading specialists, payers, administrators, and technologists.


Linking Citizens and Open Data

Exploring and prototyping a workflow to teach citizens how to use open data in a meaningful way.


Visual Marathon

Exploring 2D and 3D methods of visualizing race data from the 2015 London Marathon. The video lives here.