I'm Heidi, a user experience and service designer working to improve the clarity and reliability of everyday digital products and services for people, from operators to scientists to patients. I focus on solving the right problems for the right people and connecting disjointed, overly complicated system components in a coherent way. My work spans healthcare, financial services, legal tech, geospatial, and robotics.
Highlights
Robot Operations DashboardDesigned an industrial robot UI for warehouse and logistics operators to track production workflows, enabling certified system integrators across regions to train on a single, web-based platform for the first time.
Data Discovery PlatformLed and designed key features of a data platform for scientists to discover and access contextual metadata for NASA's airborne and field Earth science observations, clearing the path to its official public launch.
ML Document AnswersDesigned a major feature to incorporate answers for contract analysis across an enterprise platform, expediting insight extraction which can consume up to 80% of lawyers' time in M&A due diligence.
Emissions Reporting AnalysisConsulted in service design for the public sector by analyzing a government emissions reporting tool, equipping decision-makers with actionable insights on its 1–3 year direction.
