Hi, I'm Heidi, a designer living in Vancouver who works with organizations to improve customer and user experience. I've worked both in-house and as a consultant for startups and multinationals, often specializing in technical and niche domains like robotics (physical AI) and geospatial/earth observation to refine complicated tools and services. By engaging directly with people (system integrators, operators, scientists, lawyers, government workers, patients), I help connect disjointed system components in a coherent way.
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