I'm Heidi, a user experience and service designer working to improve the clarity and reliability of everyday digital products and services for people, from operators to scientists to patients. I focus on solving the right problems for the right people and connecting disjointed, overly complicated system components in a coherent way. My work spans healthcare, financial services, legal tech, geospatial, and robotics.
Highlights
Robot Operations Dashboard →Designed an industrial robot UI for warehouse and logistics operators to track production workflows, enabling certified system integrators across regions to train on a single, web-based platform for the first time.
Data Discovery Platform →Led and designed key features of a data platform for scientists to discover and access contextual metadata for NASA's airborne and field Earth science observations, clearing the path to its official public launch.
ML Document Answers →Designed the user experience to incorporate answers for contract analysis across an enterprise platform, expediting insight extraction which can consume up to 80% of lawyers' time in M&A due diligence.
Emissions Reporting Tool Analysis →Consulted in service design for the public sector by analyzing a government emissions reporting tool, equipping decision-makers with actionable insights on its 1–3 year direction.
