I believe in design as force for social change
I'm Heidi, a service designer at Bridgeable, working with multi-disciplinary teams to help organizations build improved service interactions for the people experiencing them. With 7+ years of consulting experience, I have contributed to small and large scale design and innovation projects across industries spanning healthcare, financial services, retail, and non-profit, in Canada and the US.
As a creative problem solver, I’m deeply interested in the intersection of design, data, and development. Bringing together my background in Spatial Data Science & Visualization and Industrial Design, with a humanitarian outlook, I strive to discover and translate the aha moments of life into experiences that improve the way people live, work, and play.
Other fun facts: I am a map enthusiast. I love mental models and frameworks. I use my hands to prototype and make things. I love to run. Occasionally, I’ll even blog about Brussels sprouts.
Powered by design
I specialize in applying design and innovation capabilities by…
Linking research to action
I go beyond research to define opportunities that can be implemented in the real world
I have a lot of experience planning and facilitating co-design workshops to help people bring their ideas to life
I think by making, and then evaluate and rapidly iterate ideas until they are viable and robust for the real world
Important values I stand by when collaborating, practicing, or leading teams:
Look for dotted lines that connect ideas together
Scale out to see how things fit within a broader context
Aim to go a layer deeper to get to the heart of something
Don't wait for perfect before sharing work
Focuses on getting people to align on a common vision
Focuses on facilitating the generation of ideas with people
Focuses on thinking ahead and organizing processes
Focuses on finding shared values between groups
I worked with a financial institution to understand the experience of end users and employees when opening new accounts.
I supported a healthcare company in speculating the 'future of' a new therapeutic space
I designed engaging training experiences for new employees of a large organization
I create web-based data exhibition showcasing the day-in-the-life of marathon runner
I helped developed an innovative enterprise-wide approach to patient centricity
Researching and prototyping a workflow for supporting citizens to use open data in a meaningful way
Opportunities I’m most excited about...
Applying service design, systems thinking, and rapid prototyping to international development projects
Building global sustainable supply chains based on shared values between stakeholders
Effectively growing and scaling products, services, and business models in environments that lack supporting systems and processes
Leveraging technology in low-income markets that do not follow traditional formats
What to chat?
Email me: mightyhok [at] gmail [dot] com